Frequently Asked Questions
Everything you need to know about your Fitness Vending experience.
How long does shipping take for heavy equipment?
Standard shipping for gym equipment typically takes 5-10 business days. Larger items like treadmills or power racks are shipped via freight, and you will receive a tracking number once the carrier schedules your delivery window.
What is your return policy for fitness gear?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that heavy equipment returns may be subject to a restocking fee and return shipping costs.
Do you offer assembly services for home gyms?
Yes, we partner with professional technicians to provide white-glove assembly services in select locations. You can add the 'Professional Assembly' option at checkout for an additional fee.
Are your products covered by a warranty?
All products sold by Fitness Vending come with a standard manufacturer's warranty. This typically covers frames for 5-10 years and moving parts for 1-2 years, depending on the specific brand and model.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger equipment purchases.
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive an email with a tracking link. For freight deliveries, the carrier will contact you directly via phone to confirm a specific drop-off time.